Social Media: Not Surprisingly, Just Another Tool in the Toolkit.

Rather than displacing television, the internet, including social media is doing an excellent job of building the medium.

From an article titled, “7 Things You Need to Know About Social TV Right Now,’ the writer provides proof:

Back in the summer of 2009, we tracked everything from Sonia Sotomayor (then a nominee for the Supreme Court) to "Glee" to Major League Baseball to "True Blood."
Over time, it dawned on us that more than anything else, TV was driving social. Sotomayor would trend on Twitter only when her confirmation hearings were being televised; a specific team would trend because it was doing great (or sucking) in the game being broadcast at that very moment on ESPN; during prime-time hours in the U.S. and the U.K., Twitter's trending topics list would be all but taken over by TV-related chatter.

Why is this? In a word, behaviour.

Social TV is about watching TV with other people -- think of "50s-era family and friends gathered around an old Magnavox console to catch "I Love Lucy." Only now the living room has gone national.

In fact, it’s reversing problems such as time-shifting.

"We did a survey of our 10,000-person TV-fan panel last year," said TVGuide.com's Tanner, "and what we found is that 20% of them said they are watching more live TV specifically to avoid "social spoilers.'"

It’s not just TV that’s benefiting from social media, but brand campaigns running on TV as well, such as Old Spice. The brand was resurrected on television and only somewhat later extended to social media. However, had there not been a huge spend on TV, the social media effort wouldn’t have even been considered.

Pepsi learned this lesson the hard way last year when they shifted much of their budget away from TV to social media. Pepsi is now in third place behind Diet Coke.

So, contrary to the current crop of vested interest ‘experts’ claiming that traditional media such as TV will give way to social media and that, once again, advertising as we know it is dead, the opposite is happening.

Why is this? Why does TV continue to be so dominate? I think there are a couple of reasons. For one, it’s not about the conversation, it’s about what causes the conversation. And TV is really, really good at that.

For another reason, and not to belabour the point, it’s about behaviour.

People understand the internet differently than other forms of media. For one thing other than your hookup, the content is largely free. For another it’s an information medium first, whether that’s checking up on friends or family, or finding out the latest info or price on something you’re interested in.

People fan brands online mainly to get deals. They don’t recommend brands because they like the brand so much as they like their friends and want them to benefit from what’s on offer.

As a CEO of an online media company recently wrote about in Ad Age:

It's time to face the reality that the Internet sucks as a branding medium. I know that statement will rile up a few people, but I am starting to believe that the Internet may not be the right medium for brand development, at least in its current form. Trust me, it doesn't help my business if TV dollars don't come online, but it appears that online advertising is destined to become the greatest direct response medium in history and the greatest branding disappointment ever. This shouldn't come as a surprise to anyone.

The thing is, as an advertising medium, the internet and social media have their own value proposition and purpose. It’s an arrow in the quiver, not the whole quiver. It’s up to smart marketers to integrate these tools in the most effective way possible, based on an idea that can be executed across platforms.

Marketing Sense Versus Common Sense: A Cautionary Tale.

Via brandingstrategyinsider.com

By Al Ries

Each year, hundreds of graduate schools of business turn out thousands of marketing people. When they arrive on the scene, these newly minted marketers want to make their mark. 

So they dismiss their advertising agencies and hire new ones. They revamp the marketing plans, even including new systems of compensation for the sales force. They change names, logos, slogans and strategy statements. 

Welcome to the world of marketing. This happens every year, usually around budget time. 

Actually, I didn't write those words today. I wrote them 16 years ago in an article published in the June 19, 1994, issue of The New York Times. Headline: "Marketers, Stop Your Tinkering."

That was also the year a USA Today panel of top ad agency creative directors named Little Caesars as the "best ad campaign of 1994." Maybe you remember the Cliff Freeman & Partners campaign. 

"Pizza. Pizza."

"Two great pizzas for one low price." Thanks in part to its brilliant marketing program, Little Caesars that year was the second-largest pizza chain in America. Here are 1994 U.S. sales of the four major pizza chains. 

  • Pizza Hut: $5.4 billion
  • Little Caesars: $2.1 billion
  • Domino's: $1.9 billion
  • Papa John's: $450 million 

The following year, the tinkering began, starting with a major tinker. The company converted 30 takeout units in the Detroit area to "Little Caesars Italian Kitchens." Besides pizza, the new menu included lasagna, chicken, Greek salads, dessert pies and three kinds of pasta (tortellini, penne and farfalle). By the end of 1995, Little Caesars expected to operate 100 Italian Kitchens. Needless to say, that never happened. 

In 1996, Little Caesars rolled out "Delivery. Delivery." The takeout-only chain was now going to compete head-to-head with Domino's, the home-delivery leader. That same year, Little Caesars also introduced "Pizza by the Foot." Nearly four feet of food. (The creative twist to Pizza by the Foot was a "safety video" that customers had to watch before leaving the restaurant. Of course, they never watched the video.) 

In 1997, Little Caesars introduced "Big! Big! Pizzas." How big were the pizzas? As the advertising said, "Bigger than the sun!" 

Little Caesars' large pizza was 65% bigger than Pizza Hut's and Domino's. Little Caesars' medium pizza was 77% bigger. Little Caesars' small pizza was the same size as the other guys' large pizzas.

Somewhere along the way, the brilliant "Pizza. Pizza" concept disappeared in a cloud of creative confusion.

In the midst of all these changes, you seldom heard a word of caution from industry pundits. Quite the opposite. "Industry analysts say that by adding home delivery," according to USA Today, "Little Caesars can boost its business without purchasing a lot of costly equipment."

"You're at a competitive disadvantage," said one market research expert at the time, "if you're in the pizza business and not delivering."

That's common sense, of course, which is not the same as marketing sense. 

Common sense says a second slogan is additive. "Little Caesars is known for takeout, so we'll launch a delivery program. That way we'll be known for two ideas instead of one."

Marketing sense is subtractive. A second slogan seldom gets accepted because it conflicts with an established slogan in consumers' minds. Even worse, a second slogan often undermines the existing one. More is less. 

Where are they now?

So where is Little Caesars today? The once No. 2 chain is now buried in fourth place. Here are 2009 U.S. sales.

  • Pizza Hut: $5.0 billion
  • Domino's: $3.1 billion
  • Papa John's: $2.1 billion
  • Little Caesars: $1.2 billion

In 15 years of tinkering, U.S. sales of Little Caesars declined 42%. 

What is Little Caesars' current slogan? Who knows? Many consumers still have that "Pizza. Pizza" refrain bouncing around in their minds.

Read more.